SALT LAKE CITY, Aug. 31 /PRNewswire/ -- V3 Systems today announced its VDAâ„¢, a 1U-high rack-mounted appliance that serves as a virtual desktop accelerator and delivers unprecedented virtual desktop performance from a cloud-based environment. Today's announcement was made from the Moscone Center in San Francisco at VMworld 2010, one of the world's largest trade shows focused on virtualization and cloud computing.
Desktop Support Desk Best Practices - The Eight Essential KPI’s for World-Class Performance
Introduction When it comes to end-user support, most people automatically think of the Level 1 Help Desk. The Help Desk has been extensively studied and researched, and the Best Practices for Level 1 Support are well documented and well understood. The same, however, cannot be said of Level 2, or Desktop Support. This critical support function has historically received far less attention than the help desk, and for most IT organizations it represents a fertile opportunity for performance enhancement. This is particularly true when it comes to Key Performance Indicators for Desktop Support. In this article, MetricNet, a leading source of online benchmarks and a pioneer in Desktop Support benchmarking, identifies and defines the eight ...
Desktop Alert Announces Breakthrough Alert Delivery Performance in its Forthcoming Release
Employing several new proprietary algorithms and protocols, Desktop Alert 2010 achieves a new level of performance for alert delivery and network utilization. Desktop Alert's alert delivery engine ("the core") has been completely rewritten.
